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Following in mum's footsteps: Working as an OSG

Posted by: , Posted on: - Categories: Career progression, operational support grade, OSG, Personal stories

"To be an OSG you need to be empathetic and understanding while having firm boundaries" - Amber

Working as an operational support grade (OSG) is varied and rewarding. It can open opportunities to develop and progress in the Prison Service. 

Amber-jay, who works at HMP The Mount, tells us about her experience. 

Applying to work at a prison was a natural move for me. My mum has worked at HMP The Mount my whole life and has inspired me in my own career. She has always been my role model. My mum has also shown me that working at a prison is a great opportunity and not as daunting as it may sound! 

Mum is an OSG, and that’s the role I did when I started at HMP The Mount five years ago. Also known as a prison support role, the job entailed:   

  • greeting family members, visitors and lawyers 
  • registering prisoners when they first arrived  
  • carrying out security checks and searches 
  • and helping to keep the prison secure and the public safe 

A meaningful job with development opportunities

It’s varied and meaningful work. 

While you don’t need specialist skills to be an OSG, I learnt that you do need to be empathetic and understanding while having firm boundaries. It’s also important to have a good eye for detail, remain calm under pressure and be a good team player. 

You receive training to carry out your tasks safely and have access to a range of training and development opportunities, including a paid for Level 2 Apprenticeship in Customer Service.

While I enjoyed working as an OSG, I chose to progress. I'm now a manager in the Business Hub overseeing a team who help ensure the prison is running as effectively as possible. 

I’m glad I followed my mum into the Prison Service. It’s a great place to work, with lots of opportunities for development and progression. If you’re thinking about applying, I’d encourage you to do so.

Start a job, secure a future

Every day is different as an OSG. Whether you’re just starting out, or looking for your next opportunity, you’ll join a team that will support you every step of the way.

The role allows you to build on your existing skills and develop new ones within a supportive environment. What's more, if you’re interested in progressing to be a prison officer or taking on another prison role, you’ll have access to learning and development opportunities to reach your potential.

Find out more about working as an OSG and apply today

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