Michael's Journey: From OSG to Account Manager in the Prison Service (Part one)
Michael has been with the Prison Service for 21 years, beginning as an operational support grade (OSG) at HMP Rochester. He progressed through various roles, including prison officer, supervising officer, and custodial manager, before moving to HMPPS headquarters as an account manager for the Prison Performance Support Programme. Michael now helps drive improvements across some of the most challenging prison sites.